Refund policy

Returns

If your purchase does not match the product description or the item is defective or damaged at the time of delivery, please contact us within 48 hours of receiving your order. Our team will review the issue and make every effort to resolve it at the earliest.

To be eligible for a return, the product must be unused, in the same condition in which you received it, and in its original packaging.

Once your return request is approved after verification, House of Furnishings may provide a replacement product or issue a refund against the purchase payment, as applicable.

Partial refunds may be granted in certain circumstances, including when an item is not in its original condition, is damaged, or has missing parts due to reasons not attributable to House of Furnishings.

Returns will not be accepted if the product has been correctly shipped and the return is requested solely due to personal preference or change of mind.

Refunds

Once your returned product is received and inspected, we will notify you by email regarding the receipt of the item and whether your refund has been approved or rejected.

If approved, the refund will be processed and credited to your original payment method or bank account, as applicable.

Late or Missing Refunds

If you have not received your refund yet, please first check your bank account or payment account again.

If the refund is still not reflected, contact your credit card company or payment provider, as it may take some time for the refund to be officially posted.

You may also contact your bank, as additional processing time may be required before the refund appears in your account.

If you have completed these steps and still have not received your refund, please contact House of Furnishings through our contact page or at the email address provided on our website.

Please note that bank, payment gateway, transaction, or other processing charges are non-refundable, unless explicitly stated otherwise.

Damaged or Incorrect Products

We offer replacement or refund in cases where you have received an incorrect, damaged, or defective product.

All products are carefully inspected and securely packed before dispatch. However, if you receive an item that is damaged, defective, or different from what you ordered, please contact us within 48 hours of delivery.

Customers are required to record a clear unboxing video while opening the parcel. The unboxing video helps our team verify the condition of the product at the time of delivery and ensures a smooth and transparent resolution process.

Please keep the product and its original packaging intact and in the condition in which they were received until the inspection process is completed.

Upon successful verification, House of Furnishings, at its sole discretion, may provide one of the following resolutions:

• Replacement of the damaged or incorrect product at no additional cost.
• Repair of the product at no additional cost, wherever practicable and mutually agreed upon.
• A refund to the original payment method if replacement or repair is not possible.

The unboxing video and relevant details must be shared with House of Furnishings within 48 hours of receiving the parcel through the contact details provided on our website.

Custom Order Furniture

Custom orders are products made specifically according to the customer's requirements, including customized dimensions, finishes, upholstery, fabrics, colors, designs, or other bespoke modifications.

Since these products are specially made for individual customers, the following terms apply:

• All custom orders enter the processing queue 12 hours after order confirmation.
• This 12-hour period allows customers to review their order and request any changes or cancellation before production begins.
• Once processing has commenced, production scheduling and procurement of materials may begin.
• Custom orders cancelled within 12 hours of order confirmation may be eligible for cancellation and refund, subject to verification and approval by House of Furnishings.
• Custom orders cannot be cancelled once processing or production has commenced.

Exceptions & Non-Refundable Items

Custom-made products that have been confirmed and have entered production are generally non-cancellable and non-refundable.

Products damaged due to improper use, misuse, normal wear and tear, accidents, alterations, or customer negligence are not covered under this return and refund policy.

Any product returned without prior approval from House of Furnishings may be refused or returned to the customer at the customer's cost.